Return and Cancellation Policy

Effective Date: 16/12/2025

At SVB Education (“we”, “our”, “us”), we strive to provide high-quality educational services and digital learning content. This Return and Cancellation Policy explains the terms under which cancellations and refunds may be requested for services purchased through https://svbeducation.com/.

By enrolling in or purchasing any course or service, you agree to this policy.

1. Nature of Services

SVB Education primarily offers digital educational content, online courses, and learning services.
Once access to digital content is provided, it is considered delivered.

2. Cancellation Policy

Course enrollment may be cancelled before access is granted or within the cancellation period mentioned on the course page, if any.
Once login credentials or course access have been provided, cancellation requests may not be accepted.
SVB Education reserves the right to cancel or reschedule courses due to unforeseen circumstances, technical issues, or low enrollment.

3. Return Policy

As the services involve intangible digital content, physical returns are not applicable.
Returns are not permitted once course access has been activated.

4. Refund Policy

Refunds may be considered only under the following conditions:

Duplicate payment made by the user
Payment deducted but course access not provided due to technical error
Course cancelled by SVB Education

No refunds will be issued for:

Change of mind after course access
Partial completion or non-attendance of a course
Failure to use the course within the validity period

5. Refund Processing

Approved refunds will be processed within 7–10 working days.
Refunds will be credited to the original mode of payment only.
Any transaction or gateway charges are non-refundable.

6. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us with the following details:

Registered name
Registered email address
Course name
Payment receipt or transaction ID

Contact Email: [Insert official email]

7. Policy Updates

SVB Education reserves the right to update or modify this policy at any time without prior notice. Any changes will be effective once posted on the Website.